What is AutoSupport 

Autosupport is a feature available in Data Ontap to monitor the Storage/Filer for any potential system problems and alerts Netapp technical support automatically. AutoSupport generates alert in one of the following situation,   

• When events occur on the storage system that require corrective action from the system administrator or NetApp technical support
• When the storage system reboots
• When you initiate a test message using the autosupport.doit option
• Once a week, early Sunday morning, at approximately midnight

AutoSupport Supported Protocols

How to enable AutoSupport

AutoSupport features is enabled by default when configuring the storage system for the first time. Following command helps to enable/disable AutoSupport,

To enable AutoSupport
#rsh [filer] options autosupport.enable on

To Disable AutoSupport
#rsh [filer] options autosupport.enable on

Different AutoSupport configurable options

autosupport.content [complete | minimal]   - Controls the content in AutoSupport message. Default is complete.
autosupport.doit [message]   - It helps to send AutoSupport message immediately with specified message as subject.It can be used to validate the AutoSupport configuration.
autosupport.sender [ from ]   -Defines the specified user as sender
autosupport.mailhost [host1,..,host5]  -Defines mail host names
autosupport.minimal.subject.id [hostname|systemid]  -Defines the system identification in message title
autosupport.support.transport [http | https | smtp ]   -Defines the AutoSupport message delivery method
autosupport.support.to  - Indicates where AutoSupport notifications to NetApp are sent if autosupport.support.transport is smtp. This is a read-only option.

Run the below command to view all the options related to autosupport,

 #rsh [filer] options | grep autosupport